FAQ
FAQ - ActivePulse Products
1. General Questions
Q: Are the Active Watch and Active Ring waterproof?
A: Yes, both the Active Watch and Active Ring are IP68 waterproof, making them suitable for everyday activities like handwashing and rain. However, avoid using them in hot water or during high-pressure water activities.
Q: Are these devices compatible with my phone?
A: Both the Active Watch and Active Ring are compatible with Android and iOS devices. Ensure your phone meets the minimum system requirements.
Q: What app do I need to connect these devices?
A: Both devices connect to a dedicated app for monitoring health and fitness data. Instructions for downloading and setting up the app are included in the product packaging.
2. Active Watch
Q: What features does the Active Watch offer?
A: The Active Watch includes the following features:
- Heart rate monitoring
- Sleep tracking
- Step counting
- Multi-sports modes
- Notifications for calls and messages
- Long battery life (up to 7 days on a single charge)
Q: Can I customize the watch face?
A: Yes, the Active Watch allows you to customize the watch face through the app, offering multiple designs to match your style.
Q: How do I charge the watch?
A: The Active Watch uses a magnetic charging cable, included in the package. Charging takes approximately 2 hours.
3. Active Ring
Q: What health metrics does the Active Ring track?
A: The Active Ring monitors:
- Heart rate (real-time and trends)
- Blood oxygen levels
- Sleep quality and score
- Steps and multi-sports activities
Q: Is the Active Ring comfortable to wear all day?
A: Yes, the Active Ring is lightweight, ergonomic, and designed for extended wear without discomfort.
Q: What sizes are available for the Active Ring?
A: The Active Ring is available in sizes 7 to 12. Use a ring sizer or refer to the size chart before purchasing.
Q: How long does the battery last?
A: The Active Ring has a battery life of up to 10 days with regular usage and is charged using the included magnetic charger.
4. Usage and Support
Q: Can the devices sync with health platforms like Apple Health or Google Fit?
A: Yes, both the Active Watch and Active Ring can sync with major health platforms, allowing you to track all your data in one place.
Q: What should I do if the device doesn’t connect to the app?
A: Ensure Bluetooth is enabled on your phone and the device is charged. Follow the pairing instructions in the manual. If issues persist, contact our support team at [your email].
Q: Are firmware updates available?
A: Yes, both devices support OTA (Over-The-Air) updates to improve performance and add new features. You’ll receive a notification through the app when updates are available.
5. Warranty and Returns
Q: Can I return the product if it doesn’t fit or meet my expectations?
A: Products can be refunded if they arrive defective or if they are not delivered. For size-related issues with the Active Ring, please contact us for assistance.
Q: How can I get support for these products?
A: For any questions or issues, please contact us at [your email] or via the contact form on our website. Our support team is here to help!